Terms Of Service

As the core apparel brand meticulously built by Wenshui Meifang E-commerce Co., Ltd., Cococio has been dedicated to providing high-quality pink dresses, blue dresses, and red dresses to female consumers worldwide since its establishment. Relying on the company's mature supply chain system and logistics cooperation resources, it has built a transportation service network covering most countries and regions across the globe. To ensure that every consumer enjoys a clear and smooth service experience throughout the entire process of selection, ordering, and receipt, we have formulated the following comprehensive and detailed service policy based on the brand's global transportation characteristics and the properties of dress products. This policy covers key links such as order processing, global transportation, and after-sales support, allowing you to safely enjoy the apparel consumption services brought by Cococio no matter where you are in the world.​
I. Order Processing Service​
  1. After you place an order for a pink dress, blue dress, or red dress on Cococio's official website (www.cococio.com), the system will immediately generate an exclusive order number. You can use this number to check the order status at any time on the "My Orders" page of the official website or in the order confirmation email. Our staff will review the order information within 24 hours, which includes checking the inventory status of the selected dress (e.g., whether the specific color and size are in stock), the completeness of the delivery address (which needs to be accurate to the street, house number, etc., to ensure accurate delivery during global transportation), and the validity of the payment information. If the order information is correct and the product is in stock, the order will immediately enter the stock preparation stage after passing the review; if there are issues with the order such as incomplete delivery address or temporary out-of-stock of the product, we will promptly communicate with you via email (customer@cococio.com) or phone (+86-19885455631) to help you complete the address information or adjust your purchase needs (e.g., recommend dresses of similar styles), ensuring that the order can enter the subsequent process as soon as possible.​
  1. If you need to modify the order information (such as changing a pink dress to a blue dress, adjusting the size, or modifying the delivery address or contact phone number) within 2 hours after submitting the order, you can apply by sending an email to customer@cococio.com. The email must include the order number, the specific content to be modified, and your contact phone number (it is recommended to fill in your commonly used number for easy confirmation of your needs). We will provide feedback the processing result within 1 hour after receiving the email. After 2 hours, if the order has entered the stock preparation stage (e.g., the fabric checking and packaging of the dress have started), the information cannot be modified directly. You can go through the relevant procedures according to our return policy after receiving the product.​
  1. Regarding issues related to order payment, if you encounter problems such as payment failure or the order not showing successful payment after deduction during the payment process, there is no need to make repeated payments. You can first check the deduction record of your payment account, then provide the order number, payment time, payment amount, and a screenshot of the deduction certificate via email (customer@cococio.com). We will verify the situation with the payment platform within 1 working day. After confirming that the payment has been received, we will update the order payment status for you; if it is confirmed that the payment has not been received, we will help you troubleshoot the problem (such as payment network delay, platform data synchronization issue, etc.) to ensure the safety of your funds and the smooth progress of the order.​
II. Global Transportation Service​
  1. Cococio provides transportation services for dress products to most countries and regions around the world. The specific delivery range can be checked by selecting the country/region of the delivery address when placing an order on the official website (some remote areas may not support delivery temporarily due to limited logistics resources, and a clear prompt will be displayed during the query). After you complete the order payment and the order passes the review, we will finish the stock preparation (including fabric inspection, ironing and finishing, packaging of the dress, etc., to ensure the product is in good condition) and arrange the shipment within 3-5 working days. After the shipment is dispatched, we will send you the logistics tracking number and logistics inquiry link via email (the link can display the real-time location and transportation progress of the package during global transportation), and you can track the package status at any time through this link.​
  1. The transportation time varies in different countries and regions, and the specific time depends on factors such as the distance between the destination and China, the customs clearance speed of the local customs, and the delivery efficiency of the logistics service provider: the transportation time to neighboring countries and regions in Asia (such as Japan, South Korea, Singapore, etc.) is 7-15 working days; the transportation time to distant regions such as Europe, America, and Australia is 15-30 working days; the transportation time to some regions in Africa and South America may be extended to 30-45 working days. If you have questions about the logistics time (e.g., you have not received the package beyond the expected time), you can consult us via phone (+86-19885455631) or email. We will help check the logistics progress and, if necessary, communicate and confirm with the local logistics partner.​
  1. The basic shipping fee incurred during transportation is calculated based on your delivery address, the weight of the purchased dress, and the package volume (dresses are mostly made of lightweight fabrics, and the volume after packaging is small, so the shipping fee is relatively stable). The specific shipping fee amount will be displayed on the order checkout page when you place the order, and you can clearly understand the fee before completing the payment. It should be specially noted that customs in some countries and regions may charge additional fees such as customs duties and value-added taxes. These fees are stipulated by local customs policies, do not belong to Cococio's service charges, and need to be borne by you. If you want to know about the relevant charging standards of the destination customs (such as the tax rate for dress-type apparel), you can consult us via email (customer@cococio.com) before placing the order, and we will provide you with reference information on local customs policies (such as common tax calculation methods).​
  1. If the logistics information of the package is not updated for a long time (exceeding the normal transportation time of the corresponding region by 5 working days), or shows loss or damage during global transportation, you can submit a logistics exception feedback to us via email (customer@cococio.com). The email must include the order number, logistics tracking number, description of the exception (e.g., "logistics stuck at XX customs", "package shown as damaged"), and relevant screenshots (such as screenshots of the logistics page). We will contact the global logistics partner to verify the situation within 2 working days after receiving the feedback. If the package is confirmed lost, we will provide you with two solutions: reissuing the same style of dress (if the pink dress is still in stock) or full refund, and you can choose either one; if the package is damaged (such as fabric damage of the dress, stains caused by package damage), we will help you handle the return or exchange procedures according to the degree of damage, and the relevant secondary transportation fees will be borne by us.​
III. Product After-Sales Support Service​
  1. After receiving the pink dress, blue dress, or red dress from Cococio, if you find quality problems with the product (such as unstitched fabric, falling decorative accessories, significant inconsistency between the size and the label, or obvious color difference from the official website display that is not caused by lighting), you can apply for after-sales processing via email (customer@cococio.com) within 7 days of receiving the product. The email must include the order number, the style and color of the dress (e.g., "Cococio Red Velvet Dress"), description of the quality problem, and relevant photos or video evidence (which need to clearly show the details of the problem). We will review and feedback the processing plan within 2 working days, and can provide you with return, exchange, or repair services (the specific service type is determined according to the problem situation, such as providing repair guidance for slight unstitched fabric, and supporting return or exchange for severe damage), and the relevant global transportation fees will be borne by us.​
  1. If you need to return or exchange the product due to personal reasons (such as dissatisfaction with the style or color of the dress, or inappropriate fit caused by wrong size selection), you must ensure that the dress remains in a brand-new and unused state with no stains or wear marks on the fabric (such as no fraying on the hem, no deformation of the neckline), and the hang tags, care labels, and original packaging (such as the brand dust bag) are intact. You can submit the application via email (customer@cococio.com) within 7 days of receiving the product. After the application is approved, you need to bear the transportation cost of sending the dress back to our designated return address (Unit 2, Building 7, Kaiqi Garden, Dongjie Village, Fengcheng Town, Wenshui County, Lüliang City, Shanxi Province, Recipient: Cococio After-Sales Team, Contact Phone: +86-19885455631). After we receive the returned product and confirm it is qualified through inspection, we will handle the return and refund or exchange and shipment procedures for you (the exchanged product will be arranged for global transportation in accordance with the normal order process).​
  1. For non-quality problems that occur during the use of the dress (such as slight pilling after normal wearing, fabric deformation caused by improper washing methods, or natural wear after long-term wearing), if you need to consult about care suggestions (such as the washing temperature and drying method for dresses of different fabrics), you can contact us via phone (+86-19885455631). Our staff will provide you with professional dress care guidance to help you extend the service life of the product.​
IV. Customer Consultation and Feedback Service​
  1. During your shopping process, if you have questions about Cococio's pink dresses, blue dresses, or red dresses (such as fabric composition, size adaptation suggestions, washing instructions), or are confused about the order process, global transportation policy, or after-sales rules, you can consult us at any time via email (customer@cococio.com) or phone (+86-19885455631). Our staff will provide you with detailed and accurate answers within 2 hours during working hours (Monday to Friday 9:00-18:00, excluding legal holidays), ensuring that your questions are handled in a timely manner without affecting your shopping decisions.​
  1. We attach great importance to your consumption experience and feedback. If you are dissatisfied with Cococio's services (such as delayed order processing, untimely update of transportation information) or have suggestions for product improvement (such as hoping to add dresses of a certain style, optimize fabric comfort), you can submit feedback via email (customer@cococio.com). The email must include your contact information and specific feedback content. We will communicate with you within 3 working days after receiving the feedback, understand the details and formulate an improvement plan, and at the same time inform you of the processing result. We will continuously optimize our service quality to provide you with dress products and global transportation services that better meet your needs.​
V. Privacy Protection Service​
  1. Cococio strictly abides by relevant laws and regulations and attaches importance to the protection of your personal information. During your use of our services, we will collect your necessary personal information (such as name, delivery address, contact phone number, email address, etc.) only for service scenarios such as order processing (e.g., verifying delivery information), global transportation (e.g., providing the address to the logistics service provider for delivery), and after-sales communication (e.g., feedback on order issues). We will not disclose your personal information to any third party (except as stipulated by laws and regulations or authorized by you).​
  1. We will take technical measures such as encrypted storage and access permission control to protect the security of your personal information and prevent the information from being illegally obtained, used, or tampered with. If you want to inquire about, modify, or delete your personal information (such as updating the delivery address or changing the contact phone number), you can submit an application to us via email (customer@cococio.com), and we will assist you in handling it within 1 working day to ensure the protection of your personal information rights and interests.