Shipping Policy

Cococio, as the core apparel brand meticulously built by Wenshui Meifang E-commerce Co., Ltd., has always focused on providing high-quality pink dresses, blue dresses, and red dresses to female consumers worldwide. Relying on the company's mature international logistics cooperation network, it has established a shipping service system covering six continents: Oceania, North America, South America, Asia, Europe, and Africa. To help consumers in different regions clearly understand shipping costs, timelines, and relevant rules, we have formulated regional shipping policies based on logistics costs and the delivery needs of each region. Only two shipping methods are provided: Standard Shipping and Free Shipping (both calculated in $ dollars), ensuring that you can know shipping-related information in advance when purchasing your favorite dresses and enjoy transparent and efficient global delivery services. If you encounter any problems during the shipping process, you can contact us through the designated methods, and we will provide you with timely assistance.​
I. General Principles of Shipping Services​
  1. Cococio's shipping services cover most countries and regions in Oceania, North America, South America, Asia, Europe, and Africa (the specific deliverable range can be checked and confirmed by selecting the country/region of the delivery address when placing an order on the official website. Some remote islands or regions not cooperating with mainstream logistics providers may not support delivery temporarily, and a clear prompt will be displayed during the query. No matter which continent you are on, as long as you are within the deliverable range, you can enjoy our Standard Shipping or Free Shipping services. We will automatically match the corresponding regional shipping rules based on your delivery address; no additional application is required.​
  1. After you complete the payment and the order is approved, we will finish the stock preparation (including fabric inspection, ironing and finishing, packaging of the dress, etc., to ensure the product is not damaged during transportation) and arrange the shipment within 3-5 working days. After the shipment is dispatched, we will immediately send you the logistics tracking number and logistics inquiry link via email (sent to the email address you filled in when placing the order). You can track the transportation progress of the package in real time through this link and learn about the current location of the package, the estimated delivery time, and other information. If you do not receive the logistics notification, you can inquire by providing the order number via email (customer@cococio.com), and we will reissue the logistics information for you within 1 working day.​
II. Regional Shipping Rules (Standard Shipping and Free Shipping)​
(I) Oceania​
  1. Standard Shipping​
  • Applicable Order Scope: Orders with an order amount (calculating only the product amount of pink dresses, blue dresses, and red dresses, excluding additional fees such as customs duties and value-added taxes that may be charged by the destination customs) ranging from 0 to $150 will adopt Standard Shipping by default.​
  • Shipping Fee Standard: A uniform shipping fee of $20 is charged, which includes international transportation fees, basic logistics service fees, customs clearance assistance fees, etc. No additional shipping-related fees will be charged.​
  • Shipping Time: Affected by the geographical distribution of Oceania (such as Australia, New Zealand, and surrounding islands), the Standard Shipping time varies. The shipping time to major cities in mainland Australia and New Zealand is 10-18 working days, and the shipping time to surrounding islands or remote regions is 18-25 working days. The specific time is subject to the estimated delivery time displayed in the logistics inquiry link.​
  1. Free Shipping​
  • Applicable Order Scope: Orders with an order amount (calculating only the product amount, excluding additional taxes) exceeding $150 are eligible for Free Shipping automatically. The system will automatically waive all shipping fees during the order checkout process; no manual operation is required.​
  • Service and Shipping Time: Free Shipping uses the same logistics service providers and package processing procedures as Standard Shipping, and the shipping time follows the Standard Shipping time of the corresponding region, ensuring that you can still enjoy stable delivery services while benefiting from Free Shipping. If your order includes multiple dresses (such as purchasing pink and blue styles at the same time), the cumulative order amount exceeding $150 makes you eligible for Free Shipping, and there is no need for each item to meet the amount requirement.​
(II) North America​
  1. Standard Shipping​
  • Applicable Order Scope: Orders with an order amount ranging from 0 to $100 will adopt Standard Shipping by default.​
  • Shipping Fee Standard: A uniform shipping fee of $15 is charged, which includes basic services such as international transportation, warehouse sorting, and last-mile delivery. No hidden fees are charged.​
  • Shipping Time: The Standard Shipping time to major countries in North America (such as the United States and Canada) is 7-14 working days. Among them, most cities in the mainland United States can achieve delivery within 7-10 working days, and the shipping time to Canada and remote states of the United States (such as Alaska and Hawaii) is 12-14 working days. If it coincides with North American holidays (such as Thanksgiving and Christmas), the shipping time may be extended by 3-5 working days, and we will release a holiday logistics time notice on the official website in advance.​
  1. Free Shipping​
  • Applicable Order Scope: Orders with an order amount exceeding $100 are eligible for Free Shipping automatically.​
  • Precautions: If you submit multiple orders for North America at the same time, only a single order with an amount exceeding $100 is eligible for Free Shipping. The amounts of multiple orders will not be combined. If you want to combine orders to meet the Free Shipping condition, you can consult by phone (+86-19885455631) before placing the order to see if we can assist in processing. We will provide corresponding suggestions based on the order status (unpaid, unshipped).​
(III) South America​
  1. Standard Shipping​
  • Applicable Order Scope: Orders with an order amount ranging from 0 to $95 will adopt Standard Shipping by default.​
  • Shipping Fee Standard: A uniform shipping fee of $10 is charged, which is adapted to the logistics costs of some countries in South America, providing you with cost-effective shipping services.​
  • Shipping Time: The Standard Shipping time to major countries in South America (such as Brazil, Argentina, and Chile) is 15-25 working days. Affected by the long customs clearance process in some countries, the shipping time to some regions may be extended to 25-30 working days. If your package is delayed in the customs clearance process, you can consult by providing the logistics tracking number via email (customer@cococio.com), and we will assist in communicating with the local customs clearance agent to speed up the customs clearance process.​
  1. Free Shipping​
  • Applicable Order Scope: Orders with an order amount exceeding $95 are eligible for Free Shipping automatically.​
  • After-Sales Related: For orders enjoying Free Shipping, if you need to apply for a return later due to personal reasons and the remaining order amount after return is less than 95 $ dollars, we will not retroactively charge the originally waived shipping fee; if the entire order is returned, the refund amount will be the full product amount you actually paid, with no deduction of any shipping fees.​
(IV) Asia​
  1. Standard Shipping​
  • Applicable Order Scope: Orders with an order amount ranging from 0 to $80 will adopt Standard Shipping by default.​
  • Shipping Fee Standard: A uniform shipping fee of $8 is charged. Due to the geographical proximity between Asia and China, the logistics cost is lower, so the shipping fee is more advantageous compared to other continents, helping you save on shipping expenses.​
  • Shipping Time: The Standard Shipping time to most countries and regions in Asia is 5-12 working days. Among them, the shipping time to major cities in East Asia (such as Japan and South Korea) and Southeast Asia (such as Singapore and Thailand) is 5-8 working days, and the shipping time to some countries in West Asia and Central Asia is 10-12 working days. The time is stable and fast, suitable for consumers with certain requirements on the receipt time.​
  1. Free Shipping​
  • Applicable Order Scope: Orders with an order amount exceeding $80 are eligible for Free Shipping automatically.​
  • Advantage Description: The threshold for Free Shipping in Asia is relatively low. You only need to purchase 1-2 dresses (such as a red dress priced at $90, or two pink dresses totaling $85) to meet the condition, easily enjoying the Free Shipping benefit and reducing shopping costs.​
(V) Europe​
  1. Standard Shipping​
  • Applicable Order Scope: Orders with an order amount ranging from 0 to $120 will adopt Standard Shipping by default.​
  • Shipping Fee Standard: A uniform shipping fee of $18 is charged, which includes transit transportation and last-mile delivery services within Europe, adapting to the logistics network of multiple countries in Europe and ensuring that packages can be delivered smoothly to major regions of EU and non-EU member states.​
  • Shipping Time: The Standard Shipping time to major countries in Europe (such as the United Kingdom, France, Germany, and Italy) is 8-15 working days. Among them, the shipping time between EU member states is relatively shorter (8-12 working days), and non-EU member states may take an additional 1-3 working days due to the customs clearance process. The specific time is subject to the logistics inquiry result. If the information update of your package is delayed during transit within Europe, you can consult by phone (+86-19885455631), and we will assist in contacting the local logistics provider in Europe to verify the situation.​
  1. Free Shipping​
  • Applicable Order Scope: Orders with an order amount exceeding $120 are eligible for Free Shipping automatically.​
  • Order Splitting Description: If your order includes multiple dresses of different styles (such as one pink, one blue, and one red dress) and the total amount exceeds $120 $ dollars, even if some products are out of stock and need to be shipped separately, each batch of packages can still enjoy Free Shipping. We will arrange the secondary shipment of the out-of-stock products for you free of charge after they are restocked, with no additional shipping fees required.​
(VI) Africa​
  1. Standard Shipping​
  • Applicable Order Scope: Orders with an order amount ranging from 0 to $200 will adopt Standard Shipping by default.​
  • Shipping Fee Standard: A uniform shipping fee of $30 is charged. The logistics infrastructure in Africa is relatively weak, and the transportation cost is high. This fee includes long-distance international transportation, dedicated line delivery within Africa, and customs clearance support services, ensuring that packages can be delivered safely.​
  • Shipping Time: The Standard Shipping time to major countries in Africa (such as South Africa, Nigeria, and Egypt) is 18-30 working days, and the shipping time to some remote regions (such as non-major cities in central and eastern Africa) is 30-40 working days. Affected by the local logistics delivery efficiency and customs policies, there may be certain fluctuations in the shipping time. It is recommended that you place the order in advance to reserve sufficient transportation time.​
  1. Free Shipping​
  • Applicable Order Scope: Orders with an order amount exceeding $200 are eligible for Free Shipping automatically.​
  • Service Guarantee: Although the transportation in Africa is more difficult, Free Shipping still enjoys the same logistics services and after-sales guarantees as Standard Shipping. If the package is lost or damaged during transportation, we will handle it for you in accordance with the same after-sales process (such as reissuing the product or providing a full refund) with no additional fees charged.​
III. Shipping-Related Precautions​
  1. Requirements for Delivery Address: Please carefully fill in a complete and accurate delivery address when placing the order, including the street name, house number, city, postcode, country/region, and contact phone number (it is recommended to fill in a frequently used phone number to facilitate the logistics provider's contact with you). If the package is returned, lost, or delayed due to an incomplete or incorrect delivery address or no one to sign for it, you shall bear the relevant losses and the secondary shipping fees incurred subsequently. If you find that the address is incorrect after placing the order and the order has not been shipped, you can apply for modification by providing the order number and the correct address via email (customer@cococio.com), and we will provide feedback on the modification result within 1 working day.​
  1. Customs and Tax Instructions: Cococio's shipping fees do not include additional fees such as customs duties, value-added taxes, and customs clearance fees that may be charged by the customs of the destination country or region. Such fees shall be borne by you in accordance with the local customs regulations. Customs policies and tax standards vary greatly among different continents and countries (for example, some countries in Europe impose higher tariffs on apparel products, while some countries in Asia have lower tariffs). If you want to know about the relevant regulations of the destination customs, you can consult by phone (+86-19885455631) before placing the order. We will provide you with reference information on local customs policies, but the specific tax amount shall be subject to the actual collection by the local customs.​
  1. Package Signing and Inspection: Please ask yourself or the designated recipient to check the appearance of the package for damage or signs of opening on the spot when signing for it. If you find that the package is damaged, the dress is missing, or damaged, do not sign for it. Immediately inform us via email (customer@cococio.com) and take photos of the damaged package and the logistics waybill as evidence. We will assist you in communicating with the logistics provider regarding claims; if you have signed for the package and later find product issues, you shall bear the burden of proof. We will provide after-sales support based on the product issues, but we will not bear logistics-related losses where the responsibility cannot be confirmed after signing.​
IV. Handling and Consultation of Shipping Issues​

If you find that the package is in an abnormal state such as "customs clearance delay", "delivery failure", or "no update of logistics information for a long time" (exceeding the normal shipping time of the corresponding region by 5 working days) when tracking the logistics information, you can provide the order number, logistics tracking number, and specific problem description via email (customer@cococio.com). We will communicate with the logistics partner in the corresponding region within 2 working days to assist you in solving the problem (such as providing guidance on supplementary materials required for customs clearance, contacting the delivery party to rearrange the delivery time, etc.).​

If you have questions about the regional shipping rules (such as being unsure about the shipping fee standard in your region or wanting to confirm the Free Shipping threshold), or want to know the shipping time to a specific country, you can consult at any time by phone (+86-19885455631). Our staff will provide you with detailed and accurate answers, ensuring that you have no doubts or concerns about the shipping service during the shopping process and can wait for your favorite pink dress, blue dress, or red dress to arrive with ease.