Return Policy

As the core apparel brand meticulously built by Wenshui Meifang E-commerce Co., Ltd., Cococio has always focused on providing high-quality pink dresses, blue dresses, and red dresses for female consumers. To protect the legitimate rights and interests of every consumer and ensure a worry-free shopping experience when purchasing dresses, we have formulated the following detailed and fair return policy in accordance with relevant laws and regulations and the actual operation of the brand. Whether you are dissatisfied with the style of the received pink dress, the size of the blue dress is inappropriate, or the red dress has quality issues, you can handle the return in accordance with the procedures specified in this policy. We will assist you in completing the return with a professional and responsible attitude to fully protect your consumer rights.​
I. Eligibility Criteria for Returns​
  1. Consumers must submit a return application within 7 days of receiving the Cococio dress (including pink, blue, and red series) (based on the courier receipt time, which can be checked on the official website or courier platform using the logistics tracking number). Return requests beyond this 7-day period will no longer be accepted. If the actual receipt time is later than the system-displayed time due to logistics delays, you can provide logistics proof to communicate with us, and the application period may be appropriately extended after verification.​
  1. The dress applied for return must be in a brand-new, unused state with no stains, damages, or wear marks (such as frayed hems, deformed necklines) on the fabric. Additionally, the product's hang tags, care labels, and packaging (such as brand dust bags, boxes) must remain intact without being removed, altered, or lost. If the dress is damaged or its labels are missing due to the consumer's own reasons (such as cosmetic stains during fitting, fading caused by improper washing), it will not meet the return criteria and cannot be returned.​
  1. The returned product must be identical to the one purchased, including the dress style, color (e.g., the pink color must match the light pink/peach pink/rose pink specified in the original order), size, and accessories (such as the dress's built-in belt, pearl decorations). There shall be no cases of incorrect shipment, missing accessories, or product replacement. If a consumer mistakenly applies for a return of a non-Cococio brand dress or other products not purchased this time, we have the right to refuse the return and send the product back, with the relevant shipping costs borne by the consumer.​
II. Return Application Process​
  1. Consumers who meet the return criteria can submit a return application by sending an email to Cococio's official email address (customer@cococio.com). The email content must include the order number (available in the order confirmation email or the "My Orders" page on the official website), purchase date, name and color of the returned dress (e.g., "Cococio Red Velvet Dress"), reason for return (to be briefly explained, such as "size too small" or "style not as expected"), consumer's name, contact phone number (it is recommended to fill in +86-19885455631 for timely communication; if this number is unavailable, you can also fill in your commonly used valid phone number), and delivery address. Ensure the information is accurate and complete to avoid delays in review due to missing information.​
  1. After receiving the return application email, the staff of Wenshui Meifang E-commerce Co., Ltd. will review the application content and order information within 2 working days (including verifying the authenticity of the order and the stock status of the product). The review result will be feedback to the consumer via email: if approved, the subsequent return operation steps (such as the return address and shipping precautions) will be informed in the email; if not approved, the specific reason for rejection (such as exceeding the application period, product status not meeting requirements) will be explained in detail. Consumers can supplement relevant materials (such as logistics delay proof, photos of the undamaged product) or adjust the application content (if eligible for reapplication after adjustment) based on the feedback.​
  1. After receiving the approval notice, consumers must properly package the returned dress within 3 days in accordance with the requirements specified in the email (it is recommended to use the original packaging; if the original packaging is damaged, other clean and sturdy packaging materials can be used to avoid fabric wear during transportation). Choose an appropriate courier method (ordinary surface mail and freight collect parcels are not accepted) to send the dress back to the designated return address. When sending the parcel, please enclose a note inside the courier package, indicating the order number, consumer's name, and contact phone number. This helps us quickly verify the information after receiving the dress and avoid delays in return processing due to inconsistent information.​
III. Requirements for Returning Products​
  1. Consumers shall bear the courier shipping cost when returning the dress (if the return is caused by quality issues of the dress, the shipping cost can be reimbursed with the shipping voucher later, and the specific reimbursement method will be informed when the application is approved). Before sending the dress, carefully check it to ensure no accessories (such as belts, decorative buttons) are missing, and fold the dress neatly before placing it in the packaging to avoid irrecoverable wrinkles caused by improper folding. If the dress is damaged during the return shipping due to packaging issues (such as thin packaging leading to fabric snags), we have the right to refuse the return, and the relevant losses shall be borne by the consumer.​
  1. After sending the dress back, consumers must promptly inform Cococio's official email address (customer@cococio.com) of the courier tracking number via email. This allows us to track the logistics information in real time using the tracking number and monitor the transportation status of the dress (such as whether it has been shipped, whether it has arrived in the city where the return address is located). If the consumer fails to provide the tracking number in a timely manner, resulting in our inability to track the logistics and further causing the loss or delayed processing of the dress, the responsibility shall be borne by the consumer; if the logistics information shows "delivered" but we have not actually received the parcel, we can assist the consumer in communicating and verifying with the courier company.​
IV. Return Review and Processing Timeframe​
  1. After receiving the returned dress sent by the consumer, we will conduct an unpacking inspection of the dress within 3 working days. The inspection includes checking whether the dress meets the return criteria (status, label integrity, consistency with the order) and whether there are new damages (such as fabric damage caused during transportation). During the inspection, if it is found that the dress does not meet the return criteria, we will inform the consumer of the specific situation (such as "obvious wear marks on the hem") via email or phone call (we will first call the contact phone number you provided in the return application; if it cannot be connected, we will inform you via email) and send the dress back to the consumer, with the relevant shipping costs borne by the consumer. If quality issues (such as unstitched fabric, falling decorations, or other issues not caused by the consumer) are found during the inspection, the dress will directly enter the subsequent processing process without the need for additional communication with the consumer.​
  1. If the dress passes the inspection and meets the return criteria, we will complete the refund processing within 5 working days after the inspection is approved. The refund will be returned to the consumer through the original payment method (e.g., returned to the credit card if paid by credit card, returned to the PayPal account if paid by PayPal). The specific arrival time is subject to the processing cycle of the payment platform and the bank; generally, the refund will arrive within 1-7 working days. If the consumer has not received the refund within 7 working days after the refund processing is completed, they can contact us via email (customer@cococio.com) or phone call (+86-19885455631) to inquire about the refund progress. We will assist in verifying the refund status (such as whether it has been submitted to the payment platform, whether there is a bank delay) and promptly feedback the verification result to you.​
V. Explanation of Special Cases​
  1. For returns caused by quality issues of Cococio dresses (such as severe color difference between the pink dress fabric and the product detail page, unstitched blue dress, inconsistent material marked on the care label of the red dress with the actual fabric, or other issues not caused by improper use by the consumer), consumers can not only apply for a full refund but also have the courier shipping cost for returning the dress borne by Wenshui Meifang E-commerce Co., Ltd. When applying for a return, consumers must elaborate on the quality issue in the email and attach clear photos or videos of the issue (e.g., for color difference issues, photos comparing the dress with the product detail page screenshot; for unstitched issues, photos of the detailed part). After the staff reviews and confirms that it is a quality issue, the shipping cost reimbursement method (such as returning the shipping cost through the original payment method after providing the shipping voucher) will be informed. Consumers must keep the courier shipping voucher (such as the courier waybill, payment screenshot) for subsequent reimbursement.​
  1. For customized dresses (such as Cococio pink/blue/red dresses customized by consumers according to their own size and special design requirements), due to the uniqueness of the product and the fact that it is made according to the consumer's personal needs, return applications are generally not accepted except for cases involving product quality issues. Before purchasing a customized dress, consumers are requested to carefully confirm the size data and design details (such as neckline style, hem length). If necessary, you can consult about size recommendations via email (customer@cococio.com) to avoid unnecessary disputes caused by personal reasons.​
  1. If a consumer engages in malicious returns (such as intentionally damaging the dress before applying for a return, fabricating photos of quality issues), fraudulent return applications (such as repeatedly applying for returns on the grounds of "inappropriate size" but with obvious wear marks), or frequent unreasonable returns (a single consumer applying for returns without valid reasons more than 3 times within 30 days) during the return process, Wenshui Meifang E-commerce Co., Ltd. has the right to refuse their subsequent return applications, add the consumer to Cococio's brand consumption blacklist, and no longer provide product sales and related services to them.​
VI. Return Address​
If you need to send back the dress for return, please send it to the following address: Unit 2, Building 7, Kaiqi Garden, Dongjie Village, Fengcheng Town, Wenshui County, Lüliang City, Shanxi Province (Wenshui Meifang E-commerce Co., Ltd., Recipient: Cococio After-Sales Team, Contact Phone: +86-19885455631). When sending the parcel, please be sure to mark "Cococio Return + Order Number" on the courier waybill (e.g., "Cococio Return + 20240512001") to facilitate us in quickly identifying and processing your return parcel and avoiding confusion with other parcels.​
If you have any questions about the content of this policy (such as being unsure whether the dress meets the return criteria or unclear about the application process) or encounter operational difficulties (such as being unable to find the order number or failing to send the email) during the return process, you can contact us at any time via email (customer@cococio.com) or phone call (+86-19885455631). Our staff will provide you with professional and patient answers and assistance to ensure the smooth handling of your return, so that you do not need to worry when encountering problems and fully experience the thoughtful service of Cococio.