Payment Method

Cococio, as the core apparel brand meticulously built by Wenshui Meifang E-commerce Co., Ltd., has always focused on providing high-quality pink dresses, blue dresses, and red dresses to female consumers worldwide. Relying on the company's mature global transportation service system, it makes high-quality apparel accessible to more users. In the transaction process, we fully understand that the security and convenience of payment directly affect your shopping experience. Therefore, in line with the payment habits of global consumers, we only provide two secure and reliable payment methods: PayPal and credit card (UnionPay, WeChat Pay, Alipay, and other payment channels are not supported). This ensures that you can complete the payment safely and smoothly when purchasing your favorite dresses. The following is a detailed introduction to the operation process, security guarantees, and relevant precautions of the two payment methods. If you encounter any problems during the payment process, you can contact us through the designated methods, and we will provide you with timely assistance.​
I. PayPal Payment​
  1. Payment Process: After selecting your favorite pink dress, blue dress, or red dress on Cococio's official website (www.cococio.com) and entering the order checkout page, select "PayPal" in the "Payment Method" option. After clicking confirm, the system will automatically redirect to the official PayPal platform, and you need to log in to your PayPal account (if you have not registered, you can complete the registration according to the on-screen prompts; no irrelevant information is required during registration, only the necessary account and security verification information needs to be filled in). After logging in, the system will synchronously display your order details (including dress style, color, quantity, order amount, etc.). After verifying the information is correct, you can choose the bound bank card or PayPal balance to complete the payment. After successful payment, PayPal will immediately send a payment confirmation email to your registered email address. At the same time, Cococio will also send you an email (to the email address you filled in when placing the order) informing you of the successful order payment and subsequent stock preparation and shipment arrangements, allowing you to keep track of the order progress in real time.​
  1. Advantages and Features: As a world-renowned third-party payment platform, PayPal has strict fund security guarantee mechanisms and privacy protection systems, which can effectively isolate your bank card information from merchants and avoid information leakage risks. During the payment process, you do not need to directly provide sensitive information such as bank card numbers and passwords to Cococio; you can complete the transaction only through your PayPal account, greatly enhancing security. At the same time, PayPal supports multi-currency transactions. If you pay with a non-RMB currency (such as US dollars, euros, etc.), the system will automatically complete the currency conversion based on the real-time exchange rate (the exchange rate is subject to the display on the PayPal platform, with no additional conversion fees). This perfectly adapts to Cococio's global sales scenario, allowing you to easily complete the payment no matter which country or region you are in.​
  1. Problem Handling: If you encounter problems such as payment failure, page freezing, or the order not showing successful payment after deduction when redirecting to the PayPal platform, you can first log in to your PayPal account, enter the "Transaction History" section to check the transaction status, and confirm whether the payment has been deducted. If the payment has been deducted but the Cococio order still shows "Pending Payment", please send an email to customer@cococio.com with your Cococio order number, PayPal transaction number, payment time, and relevant screenshots (such as PayPal deduction certificate, order status screenshot). We will verify the situation with the PayPal platform within 1 working day and update the order status for you; if the payment fails and no deduction is made, you can check the network connection and try to pay again, or call our contact number +86-19885455631 to inquire about possible reasons for the failure (such as PayPal account permission restrictions, insufficient payment limits, etc.). Our staff will provide you with professional troubleshooting suggestions.​
II. Credit Card Payment​
  1. Supported Card Types and Payment Process: Cococio supports international credit cards issued by major global banks, such as Visa, MasterCard, and American Express (UnionPay credit cards are not supported; if you hold a UnionPay card, you can choose to bind it through PayPal to complete the payment). After selecting "Credit Card Payment" on the order checkout page, you need to fill in your credit card information according to the on-screen prompts: including the credit card number (fill in accurately to avoid payment failure due to wrong digits), cardholder name (must be exactly the same as the name on the front of the credit card; if it is an English name, fill in strictly according to the spelling on the card, distinguishing between uppercase and lowercase), expiration date (format is "month/year", e.g., "12/26" means expiration in December 2026), and security code (the 3 or 4-digit number after the signature strip on the back of the credit card; the position may vary slightly for different card types, usually on the right side of the signature strip. It is important security verification information for the credit card, so do not disclose it to others. After filling in the information, click "Confirm Payment". The system will conduct real-time security verification with your credit card issuing bank (some banks will send a verification code to your reserved mobile phone number via SMS; you need to enter the correct verification code to complete the payment, and no fees are charged for the verification process). After successful payment, you will immediately see a payment success prompt on the page. At the same time, we will send you an order confirmation email containing the order number, payment amount, estimated stock preparation time, and other content.​
  1. Security Guarantee: To ensure the security of your credit card payment, Cococio uses internationally accepted SSL-encrypted transmission technology to process the credit card information you fill in. All information will be encrypted during transmission, just like putting "security armor" on the data, preventing it from being illegally intercepted or tampered with. At the same time, we strictly abide by the "minimum necessary information" principle and only use the credit card information for the payment of this order. After the payment is completed, we will not store sensitive information such as your credit card number and security code, eliminating the risk of information leakage from the source. In addition, some credit card issuing banks will also provide you with real-time transaction monitoring services. If abnormal transactions are detected (such as payments from non-common regions, large-amount payments, etc.), they will promptly verify with you via SMS or phone call, further protecting the security of your funds.​
  1. Precautions:​
  • Please ensure that the credit card information you fill in is accurate, especially the card number, expiration date, and security code. Any error in this information may lead to payment failure. If you are not sure whether the information is correct, you can check the physical credit card or consult your credit card issuing bank.​
  • Before making the payment, please confirm that your credit card is in normal status. If the credit card is expired, frozen, reported lost, or has insufficient payment limits, it may cause payment failure. You can check the credit card status and available limit through the credit card APP or by calling the issuing bank's customer service hotline.​
  • If you encounter prompts such as "Credit Card Rejected", "Payment Amount Exceeds Limit", or "Security Verification Failed" during the payment process, you can first contact your credit card issuing bank to inquire about the reason (such as whether the overseas payment function is enabled, whether there are transaction restrictions, etc.), or try to pay again with another international credit card. If the problem is still not resolved, you can send an email to customer@cococio.com with your order number and specific problems encountered (such as a screenshot of the prompt content), and we will help you troubleshoot possible reasons (such as whether it is a system compatibility issue, whether there is an abnormality in the order amount, etc.).​
III. Payment-Related Instructions​
  1. Order Amount and Payment Time Limit: The order amount is subject to the display on the Cococio official website. This amount includes the product cost and basic shipping fee (the shipping fee is calculated based on your delivery address, the weight of the purchased dress, and the package volume; the specific amount will be clearly displayed on the checkout page). It does not include fees such as customs duties and value-added taxes that may be charged by the destination customs (relevant fees need to be borne by you in accordance with local customs regulations; if you want to know about customs duty-related information, you can consult us via email before placing the order). After all orders are submitted, it is recommended that you complete the payment within 24 hours. Orders that are not paid within the time limit will be automatically cancelled (the system will inform you of the reason for the order cancellation via email). If you still need to purchase the dress, you need to place a new order. When placing a new order, if there are changes in the product price or inventory (such as the out-of-stock of popular red dresses), the information displayed on the page when placing the new order shall prevail.​
  1. Refund Instructions: If you need to apply for a refund due to personal reasons (such as dissatisfaction with the dress style or color) or product problems (such as fabric defects, size deviation) (in compliance with Cococio's return policy), the refund will be returned to you through the original payment method to ensure the security of your funds. For orders paid via PayPal, the refund will be returned to your PayPal account within 3-7 working days after we complete the processing. After the refund is credited, PayPal will send you a refund notification; for orders paid via credit card, the refund arrival time depends on your credit card issuing bank, usually 7-15 working days (some banks may extend the arrival time due to settlement cycles). The refund amount is based on the actual amount you paid, excluding currency conversion fees incurred during the payment process (if any). If you do not receive the refund within the refund time limit, you can send an email to customer@cococio.com with your order number, refund application time, and payment method, and we will check the refund progress for you; or call +86-19885455631 to discuss refund-related issues, and we will assist you in verifying the situation with the payment platform or issuing bank.​
  1. Information Protection: Regardless of which payment method you choose, Cococio will strictly abide by the "Personal Information Protection Law of the People's Republic of China" and relevant laws and regulations to protect your payment information and personal information. We will not disclose your credit card information, PayPal account information, contact information, etc., to any third party (except as stipulated by laws and regulations, such as cooperating with judicial authorities in investigations). We only use the payment information for order payment confirmation, fund settlement, and refund processing. At the same time, we will regularly conduct security inspections and maintenance on the payment system to identify potential security risks and ensure that your payment process is fully secure and controllable.​
If you still have other questions after understanding the payment methods, or encounter unmentioned problems during the actual operation (such as not receiving the order confirmation email after payment, abnormal page redirection, etc.), you can contact us at any time via email (customer@cococio.com) or phone (+86-19885455631). Our staff will provide you with detailed and patient answers, assist you in successfully completing the order payment, and help you easily own your favorite pink dress, blue dress, or red dress.